Privacy Policy
8ph Online Casino

1 Introduction

8ph ("we", "us", "our", or the "Platform") is committed to protecting the privacy and personal data of every player who uses our online gaming platform. This Privacy Policy describes how 8ph collects, uses, stores, shares, and protects personal information in connection with your use of the 8ph website, mobile interface, games, and related services.

This Policy applies to all registered players and visitors to the 8ph platform, regardless of the device or method used to access it. By registering an account or continuing to use the 8ph platform, you acknowledge that you have read and understood this Privacy Policy and consent to the collection and processing of your personal data as described herein.

This Privacy Policy should be read alongside the 8ph Terms & Conditions and Responsible Gaming Policy, both of which form part of the overall agreement between you and the Platform.

2 Personal Data We Collect

2.1 Information You Provide Directly

When you register an account, complete identity verification, make a deposit or withdrawal, or contact our support team, you provide us with personal data that may include:

• Full legal name as it appears on your government-issued identification
• Date of birth (used to verify that you meet the 21+ age requirement)
• Residential address, including barangay, city or municipality, and province
• Email address and mobile number
• Government-issued identification documents (e.g., Philippine passport, driver's licence, PhilSys national ID, UMID, SSS ID)
• Payment method details, including GCash or PayMaya account names, and bank account information for BPI, BDO, or Metrobank transactions
• Any correspondence you send to 8ph support, including chat transcripts and email exchanges

2.2 Information Collected Automatically

When you access and use the 8ph platform, certain technical and behavioural data is collected automatically, including:

• IP address and approximate geographic location
• Device type, operating system, and browser version
• Session duration, pages visited, and features used within the platform
• Game activity logs, including games played, wager amounts, and outcomes
• Login timestamps and access history
• Cookie and tracking data as described in Section 6 of this Policy

2.3 Information from Third Parties

In some cases, 8ph may receive personal data about you from third-party sources, including identity verification providers, payment processors, fraud prevention services, and regulatory bodies. This information is used solely to verify your identity, process transactions, and comply with our legal obligations.

3 How We Use Your Personal Data

8ph uses the personal data we collect for the following purposes:

4 Legal Basis for Processing

8ph processes your personal data on the following legal bases, as recognised under the Data Privacy Act of 2012 and applicable data protection principles:

• Contractual necessity: Processing is required to fulfil our obligations to you under the 8ph Terms & Conditions, including account management, game provision, and payment processing.
• Legal obligation: Processing is necessary to comply with applicable laws and regulations, including PAGCOR licensing requirements, anti-money laundering obligations, and tax reporting requirements.
• Legitimate interests: Processing is carried out in pursuit of 8ph's legitimate business interests, including fraud prevention, platform security, and service improvement, provided these interests are not overridden by your rights and freedoms.
• Consent: Where processing is based on your consent — such as for marketing communications — you have the right to withdraw that consent at any time without affecting the lawfulness of processing carried out prior to withdrawal.

5 Sharing Your Personal Data

5.1 Service Providers

8ph may share your personal data with trusted third-party service providers who assist us in operating the platform. These include identity verification providers, payment processors, fraud detection services, cloud hosting providers, and customer support platforms. All service providers are contractually required to handle your data securely and to use it only for the specific purposes for which it was shared.

5.2 Regulatory and Legal Authorities

8ph may disclose your personal data to PAGCOR, the National Privacy Commission, law enforcement agencies, courts, or other government bodies where required to do so by law, court order, or regulatory directive. Such disclosures are made only to the extent required and in accordance with applicable legal procedures.

5.3 Business Transfers

In the event that 8ph undergoes a merger, acquisition, restructuring, or sale of assets, your personal data may be transferred to the acquiring entity as part of that transaction. You will be notified of any such transfer and the privacy practices of the new entity prior to your data being transferred.

6 Cookies and Tracking Technologies

6.1 What Are Cookies?

Cookies are small text files placed on your device when you visit a website. They allow the website to recognise your device on subsequent visits and to remember certain information about your preferences and activity. 8ph uses cookies and similar tracking technologies to operate and improve the platform.

6.2 Types of Cookies We Use

• Essential cookies: Required for the platform to function correctly. These include session cookies that keep you logged in during your visit and security cookies that protect against cross-site request forgery. These cannot be disabled without affecting platform functionality.
• Preference cookies: Used to remember your settings and preferences, such as your preferred language, display settings, and game lobby filters.
• Analytics cookies: Used to collect anonymised data about how players use the platform, including which pages are visited most frequently and where players encounter errors. This data helps us improve the platform experience.
• Marketing cookies: Used to deliver relevant promotional content to players who have opted in to receive marketing communications. These cookies track whether you have opened or interacted with promotional messages from 8ph.

6.3 Managing Cookies

You can manage or disable cookies through your browser settings at any time. Please note that disabling essential cookies may prevent certain features of the 8ph platform from functioning correctly. Instructions for managing cookies are available in the help documentation of all major browsers.

7 Data Retention

8ph retains your personal data for as long as your account remains active and for a period thereafter as required by applicable law and regulation. Specifically:

• Account registration data and KYC documents are retained for a minimum of five (5) years following account closure, in accordance with PAGCOR requirements and anti-money laundering regulations.
• Transaction records, including deposit and withdrawal history, are retained for a minimum of five (5) years from the date of each transaction.
• Customer support correspondence is retained for a minimum of two (2) years from the date of the last interaction.
• Game activity logs are retained for a minimum of three (3) years for audit and dispute resolution purposes.
• Marketing preference data is retained until you withdraw your consent or request deletion, whichever occurs first.

Upon expiry of the applicable retention period, personal data is securely deleted or anonymised in accordance with 8ph's data disposal procedures.

8 Data Security

8ph implements a comprehensive set of technical and organisational security measures to protect your personal data against unauthorised access, disclosure, alteration, or destruction. These measures include:

• 256-bit SSL/TLS encryption for all data transmitted between your device and the 8ph platform
• Encryption of sensitive data at rest, including payment information and identity documents
• Role-based access controls limiting internal access to personal data to authorised personnel only
• Regular security audits, vulnerability assessments, and penetration testing
• Multi-factor authentication for administrative access to platform systems
• Incident response procedures for detecting, reporting, and managing data breaches

9 Your Data Protection Rights

As a data subject under the Data Privacy Act of 2012, you have the following rights with respect to your personal data held by 8ph:

• Right to be informed: You have the right to be informed about how your personal data is collected, used, and shared, as set out in this Privacy Policy.
• Right of access: You have the right to request a copy of the personal data that 8ph holds about you, along with information about how it is being processed.
• Right to rectification: You have the right to request correction of any inaccurate or incomplete personal data held by 8ph. You can update basic account information directly through your account settings.
• Right to erasure: You have the right to request deletion of your personal data where it is no longer necessary for the purposes for which it was collected, subject to 8ph's legal retention obligations.
• Right to object: You have the right to object to the processing of your personal data for direct marketing purposes at any time. You may also object to processing based on legitimate interests where you have grounds relating to your particular situation.
• Right to data portability: You have the right to receive your personal data in a structured, commonly used, and machine-readable format, and to request that it be transmitted to another data controller where technically feasible.
• Right to lodge a complaint: If you believe that 8ph has not handled your personal data in accordance with applicable law, you have the right to lodge a complaint with the National Privacy Commission of the Philippines.

To exercise any of these rights, please contact the 8ph support team. We will respond to all data rights requests within thirty (30) days of receipt, in accordance with the requirements of the Data Privacy Act of 2012.

10 Children's Privacy

The 8ph platform is strictly intended for adults aged 21 years and above. 8ph does not knowingly collect personal data from individuals under the age of 21. If we become aware that personal data has been collected from a person under the minimum age requirement, we will take immediate steps to delete that data and close the associated account.

If you are a parent or guardian and believe that your child has registered an account on 8ph or provided personal data to the platform, please contact our support team immediately. We will investigate and take appropriate action without delay.

11 Third-Party Links and Services

The 8ph platform may contain references to third-party game providers and payment processors whose services are integrated into the platform. These third parties operate under their own privacy policies and data protection practices, which are independent of 8ph's Privacy Policy.

8ph is not responsible for the privacy practices of third-party service providers. We encourage you to review the privacy policies of any third-party services you interact with in connection with your use of the 8ph platform. Where third-party providers process your personal data on behalf of 8ph, they do so under data processing agreements that require them to maintain appropriate security standards and to use your data only for the purposes specified by 8ph.

12 Updates to This Privacy Policy

8ph reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data processing practices, applicable law, or platform features. When material changes are made, we will notify registered players by email or by displaying a prominent notice on the platform prior to the changes taking effect.

The date of the most recent revision is displayed at the top of this page. We encourage you to review this Privacy Policy periodically to stay informed about how 8ph protects your personal data. Your continued use of the platform following the publication of any amendment constitutes your acceptance of the revised Policy.

13 Contact Us

If you have any questions, concerns, or requests relating to this Privacy Policy or the way 8ph handles your personal data, please contact our Data Privacy team. We are committed to addressing all privacy-related enquiries promptly and transparently.

You can reach us via the live chat feature available within your account dashboard, or by email at:

Email: [email protected]

For general support enquiries, you may also contact: [email protected]

Please include your registered account username and a clear description of your privacy request or concern. 8ph aims to acknowledge all privacy-related enquiries within 48 hours and to resolve them within 30 days, in accordance with the Data Privacy Act of 2012.